Services – Service Contracts

Hyde Telecom offers different levels of protection to best suite your companies needs and wants.  Below are our 3 most popular service contacts.  If you want something different then listed below contact us and we will build a customized service contract to fit your needs.

Hyde Platinum Support:

This option is designed for customers who anticipate growth and change in their business.  This level of support is intended for companies that want to out-source support to Hyde Telecom for their Mitel Communication System.

• Parts and Labor for all components supplied by Hyde Telecom
• All software upgrades and patches 
• Off-site system back-up for all system programming
• 24/7 emergency response
• 16 hours of training (used in 2 Hour on site minimum, 1 hour remotes)
• 8 hours of remote programming support,  1/2 hour minimum increment
• User Group meeting invite at no charge,  provided twice per year
• Annual review of your network costs to assess best value
• System reports provided for IP licensing, phones in use, Voice Mail, etc.
• Annual meeting reviewing your system capabilities  and your business needs
• 10% discount on all Move/Add and Change orders for expansion/growth
• Service Order Charge waived for any Move, Add or Change order ($35) 

Hyde Gold Support:

This option is designed for customers that are going to take on some of the System Programming and diagnostics themselves and use Hyde Telecom as a back-up.

• Parts and Labor for all components supplied by Hyde Telecom
• All software upgrades and patches 
• 24/7 emergency response at standard labor rates
• 8 hours of training (used in 2 Hour on site minimum, 1 hour remotes)
• 4 hours of remote programming support,  1/2 hour minimum increment
• User Group meeting invite at no charge,  provided twice per year
• Annual meeting reviewing your system capabilities  and your business needs
• 5% discount on all Move/Add and Change orders for expansion/growth
• Service Order Charge waived for any Move, Add or Change order ($35)

Hyde Silver Support:

This option is designed for customers that need basic support and anticipate limited growth.

• Labor only for any service related issues, does not cover any parts
• All software upgrades and patches 
• Emergency response 8-5 Monday-Friday, no holiday coverage